Marriott Driving Guest Experience with Digital Insights

The company

The world’s largest hotel company.

The challenge

Ensuring customers can easily activate and log into their online accounts.

Glassbox helps us identify a common issue impacting thousands of customers, prioritize and fix it, within seconds. This allows us to deliver a better customer experience and decrease support requests at the same time.

Catherine Warner

Results

• 60% decrease in support requests.
• Improved account activation and login for 141 Million customers.
• Errors impacting more customers prioritized by impact.