# Marriott Driving Guest Experience with Digital Insights

#### The company
The world’s largest hotel company.

#### The challenge
Ensuring customers can easily activate and log into their online accounts.

> Glassbox helps us identify a common issue impacting thousands of customers, prioritize and fix it, within seconds. This allows us to deliver a better customer experience and decrease support requests at the same time.
> 
> Catherine Warner

## Results

- 60% decrease in support requests.
- Improved account activation and login for 141 Million customers.
- Errors impacting more customers prioritized by impact.