Secure CX: Digital record-keeping and compliance with Glassbox
Ensure compliance with legal standards and control your digital accessibility journey, backed by enterprise-grade security and privacy.
Store and manage the records that matter
Session Vault is a secure repository to keep a record of your digital customer interactions for as long as you need. All the sessions that you deem essential are automatically stored and can be instantly retrieved when you need them.
- Capture sessions precisely as they happened, regardless of device or browser
- All data is time-stamped, tamper-proof and indexed for easy searching
- A full audit log is provided for added security
Resolve complaints efficiently
If a customer contacts you with a complaint or dispute, you can instantly retrieve and replay their session to see exactly what happened. Glassbox makes it quick and easy to determine whether the complaint is valid, provide proof and resolve the issue definitively.
Retrieve regulatory data on demand
Glassbox automatically categorizes the sessions it captures and offers a search engine-like experience that significantly accelerates the retrieval process. By speeding up digital record retrieval, you can cut the cost of reviews and investigations.
Retain, audit and prove compliance with confidence
See how secure, tamper-proof session retention and immutable audit logs provide the necessary proof of compliance.
Digital record-keeping made easy
Flexible data retention
Define which sessions to retain based on multiple attributes and categories, such as customer onboarding, transactions or complaints. You can also specify how long each is retained based on policies or regulations.
Fast record retrieval
When you combine Glassbox’s ability to automatically capture and categorize all digital sessions with a robust, user-friendly search experience, retrieving relevant records becomes a task that takes minutes—not hours, days or weeks.
Secure by design
In addition to defining which sessions to retain, you have the flexibility to mask or omit sensitive or personally identifiable information (PII) and choose who has access to it within your organization.
Lower risk
Session Vault is built for reliability, privacy and security.
Flexible setup
Simply define what to retain, for how long and who has access.
Expandable storage
It’s easy to increase your Session Vault capacity whenever you need to.
Enhanced compliance
Prove compliance with regulatory record-keeping requirements.
Faster investigations
Access records relevant to complaints or suspicious activity.
See for yourself!
Discover a smarter way to manage digital records—with speed and security.